Return Shipment Policy

Is2possible Enterprise's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to Is2possible Enterprises for freight claim processing.
3. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
4. If damaged item is accepted via UPS/Fed Ex Ground, contact your Is2possible Enterprises Sales Rep for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Is2possible Enterprises of the issue.
5. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.