Neat Frame Video Conference Equipment

If you are dissatisfied with you purchase for any reason, you can return it to Is2possible Enterprises within 30 days of the delivery date, subject to the conditions and exclusions below.  You may initiate a return request or exchange online, by phone or Live Chat.

If your original item included free items, you must return all associated items in order to receive a full refund; the retail value of any free items you keep, as well as any shipping charges, will be deducted from your refund. Is2possible Enterprises can only refund your original purchase price—shipping fees are nonrefundable.

Exceptions / non-returnable items

• Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed.
• Opened computers and computer software — original packaging cannot be unsealed.
• Electronic software downloads
• Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
• Any computers built or modified by Is2possible Enterprises to customer specifications.
• Select special-order merchandise, or any item indicated on the website as nonreturnable.
• Underwater equipment that has been submerged
• Opened or unwrapped educational tapes and books.
• Refurbished products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Eligibility Conditions

Please read conditions below. If all conditions are not met, Is2possible Enterprises reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Is2possible Enterprises can only refund the original purchase price. Shipping and handling fees are nonrefundable.

To start a return, you can contact us at support@is2possible.com. Please note that returns will need to be sent to the following address:

Harrisburg - Returns Center

1011 Rosedale Avenue
Suite 200
Middletown PA 17057

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@is2possible.com.

Damages and issues

• Defective product must be in original factory carton with all original packing materials.
• The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
• Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• Is2possible Enterprises credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note we can only refund the original purchase price. Shipping and handling fees are nonrefundable.